Complaints Policy

1. Background

National Hunter is a not for profit membership organisation which facilitates the sharing of data contained in applications for financial products to prevent fraud. It is governed by a Board of Directors elected from the membership. The day to day running of the organisation and administrative function are headed up by a Managing Director.

National Hunter is not governed by a regulatory body although all of its individual members will be regulated by the Financial Conduct Authority.

2. How to register a complaint

If you wish to raise a complaint, please e-mail us at info@nhunter.co.uk

A log of all complaints and their outcomes is maintained by National Hunter

3. How we deal with your complaint

All complaints will be handled by the Managing Director or where not available the most senior employee.

Where the complaint relates to data owned by one of our members, we will refer you back to that member and advise the member of the concerns.

For any other complaints we will respond with our final answer after a full investigation.

There will be no escalation within National Hunter if this final answer is not acceptable.